LiveChat Features That Can Be Beneficial For Your Business

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Most businesses’ websites have been adding live chat support to their help desk software in order to provide real-time answers for their online customers.

There are many features a LiveChat Helpdesk can offer. Here are some that are applicable to every business in the customer service world:

Skilled LiveChat Agents

It is important for an agent to ensure that each potential and existing customer have a pleasant experience.

Canned Messages

Since most of the customer’s inquiries are the same, this feature may be quick and convenient for both the customer and the technical adviser.

Customization & Branding

With this feature, businesses can add the logo for their company and customize it the way they want it to look.

Geo-Location

Using this feature, businesses can identify the geographic location of their client via IP address.  The IP address can sometimes be associated with an ISP (Internet Service Provider) or VPN (Virtual Private Network) that is very different from the visitor's actual location or organization. This gives them a better understanding of their business and clients’ interests.

RBAC

Role-based access control (RBAC) is a method of regulating access to a computer or network resources based on the roles of individual users within an enterprise. This is an approach to restricting system access to authorized users.

File Transfer

This allows the agent and client to easily attach files (documents, screenshots, etc.) to their conversation.

Intensive Reporting

Helpdesk reports that will help you keep track of important chats and let you know the time duration of the chat that you had with the client.

Secure Online Access

Internet users are likely to encounter online security risks every day. LiveChat has its built-in features to increase security for both the agent and the client.

Chat Forwarding

This allows the agent to forward their chat session to another available operator or to the general queue of operators. When the chat request is forwarded, a notification is sent to the visitor as well.

Ticketing System

A ticketing system provides built-in tracking and reporting metrics and helps prioritize workflow.

E-mail Integration

With email integration, you can combine efforts and communications for a client to interact with them more efficiently.

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BPO Call Center Philippines, an outsourcing company under LGK Solutions Philippines, offers a variety of service ranging from Call Center Package, CRM Software, Live Chat Helpdesk, Email Helpdesk, Data Entry, Ticketing System, Seat Lease, SEO, Accounting, Virtualization, Website Package, and Virtual Office. We have service plans to keep you covered and prices for any budget. For more information, you can always reach out to us through our Live-Chat or Toll-Free Numbers and we will assist you through one of our live agents!